Casino Guru follows specific rules for cancelled or abandoned matches. If a match is cancelled before it begins, the full stake is refunded to your wallet — typically within 24 hours. If a match is interrupted mid-play, two outcomes are possible:
1. Once the designated portion is completed: If enough of the match has been completed to determine a result under international sports governing body standards — for example, via the Duckworth-Lewis method in cricket — the bet will be settled based on that result.
2. If the completed portion is insufficient: If a match is declared void, all bets are cancelled and stakes are fully refunded. Markets that were already settled during live betting (such as innings totals) will not be reversed. Check the "Betting History" section of your account for the outcome.
1. Once the designated portion is completed: If enough of the match has been completed to determine a result under international sports governing body standards — for example, via the Duckworth-Lewis method in cricket — the bet will be settled based on that result.
2. If the completed portion is insufficient: If a match is declared void, all bets are cancelled and stakes are fully refunded. Markets that were already settled during live betting (such as innings totals) will not be reversed. Check the "Betting History" section of your account for the outcome.
Casino Guru's responsible gaming tools are available after logging in, under "Account Settings → Responsible Gaming". Here's what you can do:
Deposit Limit: Set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Loss Limit: Set a cap on how much you can lose within a given period. Once the limit is reached, Casino Guru will automatically stop accepting bets.
Session Timer: Decide in advance how long you want to play. You'll receive a notification when your session time is up.
Cooling-Off: Pause your account for anywhere between 1 day and 6 weeks.
Self-Exclusion: Lock your account completely for anywhere between 6 months and 5 years. During this period, you will have no access to betting or promotional communications. For more details: Responsible Gambling Page।
Deposit Limit: Set daily, weekly, or monthly deposit limits. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period.
Loss Limit: Set a cap on how much you can lose within a given period. Once the limit is reached, Casino Guru will automatically stop accepting bets.
Session Timer: Decide in advance how long you want to play. You'll receive a notification when your session time is up.
Cooling-Off: Pause your account for anywhere between 1 day and 6 weeks.
Self-Exclusion: Lock your account completely for anywhere between 6 months and 5 years. During this period, you will have no access to betting or promotional communications. For more details: Responsible Gambling Page।
There are two ways to close or suspend your account at Casino Guru:
Temporary Suspension (Cooling-Off / Self-Exclusion): You can do this yourself in Account Settings. Full details are available in the Responsible Gaming question above.
To permanently close your account:
Temporary Suspension (Cooling-Off / Self-Exclusion): You can do this yourself in Account Settings. Full details are available in the Responsible Gaming question above.
To permanently close your account:
- Send an email to support@casinoguru.im with the subject line "Account Closure Request".
- Include your registered mobile number and username in the email.
- Please provide a reason for your request (optional).
- The support team will take action within 48 hours.
Forgetting your password happens to everyone — recovering it on Casino Guru is quick and simple. Here's how:
Method 1 — Via Mobile OTP:
Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. Once reset, you will be automatically logged out of all devices. The entire process typically takes under 5 minutes.
Method 1 — Via Mobile OTP:
- Click the "Forgot Password?" link on the login page.
- Enter your registered mobile number.
- Enter the 6-digit OTP sent to your mobile.
- Set a new password.
Your new password must be at least 8 characters long and include uppercase letters, lowercase letters, and numbers. Once reset, you will be automatically logged out of all devices. The entire process typically takes under 5 minutes.
At Casino Guru, you don't usually need to do anything special to claim free spins or daily sign-in bonuses — just log in. That said, a few specific rules apply:
Daily Login Reward: When you log in daily, a "Daily Reward" box will appear on your dashboard. Click it to claim bonus credits or free spins. Log in 7 days in a row to unlock a special reward.
Free Spins: Free spins awarded for a specific slots game will appear in the "Offers" section. Click "Claim" to activate them. Free spins generally must be used within 48–72 hours.
Wagering requirements: Winnings from free spins cannot be withdrawn directly — you typically need to meet a 20x–35x wagering requirement. The specific terms for each offer are listed on the offer page. Log in to view the latest offers.
Daily Login Reward: When you log in daily, a "Daily Reward" box will appear on your dashboard. Click it to claim bonus credits or free spins. Log in 7 days in a row to unlock a special reward.
Free Spins: Free spins awarded for a specific slots game will appear in the "Offers" section. Click "Claim" to activate them. Free spins generally must be used within 48–72 hours.
Wagering requirements: Winnings from free spins cannot be withdrawn directly — you typically need to meet a 20x–35x wagering requirement. The specific terms for each offer are listed on the offer page. Log in to view the latest offers.
Casino Guru is an internationally licensed online gaming platform. Proof of trustworthiness:
Licence: Casino Guru operates under the approval of an international gaming authority. The licence number is displayed at the bottom of the page.
Data Protection: All communications are secured with 256-bit SSL encryption. Look for "https://" and the padlock icon in your address bar to verify.
Fair Play Guarantee: All games at Casino Guru use independently third-party audited RNG (Random Number Generator) technology.
Payment Security: All financial transactions are processed through a PCI-DSS compliant payment gateway.
Dispute Resolution: Casino Guru operates an independent dispute resolution process. If you encounter any issues, contact us at support@casinoguru.im.
To view our page and licence information About Us Visit the page.
Licence: Casino Guru operates under the approval of an international gaming authority. The licence number is displayed at the bottom of the page.
Data Protection: All communications are secured with 256-bit SSL encryption. Look for "https://" and the padlock icon in your address bar to verify.
Fair Play Guarantee: All games at Casino Guru use independently third-party audited RNG (Random Number Generator) technology.
Payment Security: All financial transactions are processed through a PCI-DSS compliant payment gateway.
Dispute Resolution: Casino Guru operates an independent dispute resolution process. If you encounter any issues, contact us at support@casinoguru.im.
To view our page and licence information About Us Visit the page.
The time it takes for winnings to reach your Casino Guru wallet depends on the type of bet:
Sports Bet (direct stake): As soon as a match ends, Casino Guru automatically settles the result — winnings typically arrive in your wallet within 1–5 minutes.
Casino Game Winnings: Winnings from slots or table games are credited to your wallet instantly.
Winnings from bonuses: Once the wagering requirements are met, your winnings will be moved to your withdrawable balance — this usually takes 15–30 minutes.
Withdrawal via bKash/Nagad:
Sports Bet (direct stake): As soon as a match ends, Casino Guru automatically settles the result — winnings typically arrive in your wallet within 1–5 minutes.
Casino Game Winnings: Winnings from slots or table games are credited to your wallet instantly.
Winnings from bonuses: Once the wagering requirements are met, your winnings will be moved to your withdrawable balance — this usually takes 15–30 minutes.
Withdrawal via bKash/Nagad:
- With KYC verification complete: within 1–4 hours
- Without KYC verification: 24–72 hours
- Minimum withdrawal: ৳500
- Daily maximum: ৳50,000 (standard members)