Casino Guru Privacy Policy — Your Data Is Safe With Us

1. Introduction & Scope

Casino Guru (casinoguru.im) takes your privacy seriously. This Privacy Policy ("Policy") explains how Casino Guru collects, stores, uses, and protects your personal information.

By using this website, you consent to the processing of your information as described in this Policy. If you disagree with any part of this Policy, please discontinue use of the platform or contact us.

This Policy applies to all registered and unregistered users who access Casino Guru's services from any device.

2. What Information We Collect

Casino Guru collects only the information that is strictly necessary — nothing more. The data we collect falls into three categories:

Registration & Account Information:

• Full Name, Date of Birth & Gender
• Email Address & Mobile Number
• Address (city and district)
• National ID Number (for KYC verification)
• Payment Method Details (bKash/Nagad number — not card number)

Usage Data:

• Login Time & Device Type
• Pages Visited & Time Spent
• Betting History & Transaction Data
• IP Address & Browser Version

Optional Information:

• Support Chat Messages & Complaints
• Feedback submitted through surveys and response forms

3. How We Use Your Information

Casino Guru uses your information for the following specific purposes:

Casino Guru never uses your data for any purpose beyond those listed here. Should a new purpose arise in the future, your separate consent will be obtained.

4. Data Sharing — With Whom and When

Casino Guru does not sell your data. However, limited information may be shared with trusted parties under specific circumstances:

• Payment Processors: Payment providers including bKash, Nagad, and Rocket receive the information needed to process transactions. They are bound by strict confidentiality agreements with Casino Guru.
• Technology Service Providers: Hosting, cloud storage, and cybersecurity service providers — who access data solely to deliver their services.
• Law Enforcement: When legally required by court order or applicable law in Bangladesh.
• Fraud Prevention: To the relevant authorities in cases of suspected cybercrime or money laundering.

5. Cookies & Tracking Policy

Casino Guru uses cookies to keep the website running smoothly and to improve your experience. Cookies are small text files stored in your browser.

Casino Guru uses three types of cookies:

• Essential Cookies: Required for login sessions, security, and core platform functionality. These cannot be disabled.
• Functional Cookies: To remember your preferences such as language selection, dark mode settings, and similar options.
• Analytics Cookies: To understand which pages get the most traffic and where issues arise — all data is anonymized.

You can disable non-essential cookies through your browser settings. Please note that doing so may affect certain features of Casino Guru.

6. Data Retention Period

Casino Guru retains your data only for as long as necessary — no longer. The general rule is:

• Data for active accounts is retained for as long as the account remains open.
• Transaction and KYC data are retained for 5 years after account closure to meet legal requirements.
• If you withdraw marketing consent, the relevant data will be deleted within 30 days.
• Chat logs and support conversations are retained for 2 years.

Once the applicable retention period has expired, Casino Guru securely deletes or anonymizes your data. Our secure deletion process ensures the data cannot be recovered.

7. Your Privacy Rights

Casino Guru believes you should have full control over your data. Your rights include:

8. Minor Protection

Casino Guru strictly does not provide services to anyone under the age of 18. This is one of Casino Guru's most fundamental policies.

If a minor has accidentally created an account and Casino Guru becomes aware of this, the account will be immediately closed and any deposited funds will be returned.

Casino Guru urges parents: make sure your children cannot access your account. It is wise to avoid sharing your password and to use device locks.

9. Technical Security Measures

Casino Guru uses industry-standard technology to protect your data. Our security framework includes:

• Encryption: All data transfers are encrypted using TLS 1.3. Sensitive data stored in the database is encrypted with AES-256.
• Firewall & DDoS Protection: Casino Guru's servers are protected by advanced firewalls and intrusion prevention systems.
• Two-Factor Authentication (2FA): An additional OTP check at login significantly strengthens the security of your account.
• Regular Audits: Independent security experts audit Casino Guru's systems at least twice a year.
• Staff Training: All Casino Guru staff receive regular training on privacy and data security.

In the event of a data breach, Casino Guru will notify affected users within 72 hours in accordance with legal requirements.

10. Policy Changes & Contact

Casino Guru may update this Privacy Policy from time to time. When changes are made:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of the page is always kept current.
• Previous versions are available on request through our support team.

For any privacy-related questions or complaints, please contact us:

• Email: support@casinoguru.im
• Live Chat: Chat button at the bottom right of the dashboard

Casino Guru's goal is always to be honest with you. Privacy is not a formality — it is our everyday commitment.